To provide you the most convenient and effecient way to enjoy our
service, we ask that you please read through the list of Frequently
Asked Questions below. if your problem or question has not been addressed
below, feel free to contact us through the support page.We will get back to you as
soon as possible. Thank you.
STEP 1: Register Registering with BWCinema is easy and painless.
If you are a first time BWCinema user you can click on the "Register" or "Join Now"
button on homepage or simply go to the film you wish to view and click on the
"Play Now" button, then when you will be carried to a user login page, click on
the "Register Now" link. If you have any trouble registering contact through
STEP 2: Login Your login information will be mailed to you as
soon as your payment will be verified.Access to your account with those
information.If you can't recall your password, click on "Forgot password" link
right below the login box.
STEP 3: Enjoy Movies You are all set to watch our high quality
movies.Pick your favorite movies and enjoy.
A: 1) Make sure you have completed all of the required fields
on the registration form and are using a valid e-mail.
2) Make sure that your “cookies” are enabled. “Cookies” allow bwcinema to keep
track of your e-mail, password and most recent connection speed so that you do
not have to sign-in every time. In order to enable cookies on your browser,
please follow the instructions below. Microsoft Internet Explorer 6.0 or Higher
Click on Tools > Internet Options > Security > Custom Level Reset the
custom settings to “Medium” or change the “Allow cookies” to “enable” Netscape
7.1 or higher Click on Edit > Preferences Choose the Advanced drop down and
choose “Accept all Cookies”
A: Yes, MAC is supported. Please select Flash player from our player screen's drop-down menu.
A: Yes, refund is only available for subscriptions for a month
or longer.For monthly subscription, if the user notify us to calcel within 3
days, $3.99 will be deducted from his/her monthly charge and rest of it will be
refunded.After 3 days a pro-rated fee will be deducted.The reason has to be related to
the technical difficulties with the movie streaming.That's why we recommend you to go for trial subscription if you are
not sure about what you exactly want.
A: Bwcinema has lots of movies with subtitles. Please check the list from "Subtitled Releases" of left menu. Only movies from that menu page will have subtitles.
If you are using Chrome browser, please try another browser. Chrome's built-in Flash player causes buffering issues sometimses. For other browsers, please install the latest flash player for best performance.
If you are sharing your Internet with a router, then make sure other people are not downloading or
uploading big files which can slow down your connection speed significantly. Make sure, your wireless
connection is password secured, otherwise people from outside can use it and make your
connection significantly slow.
If it doesn't make it better, Set the movie server to "Auto-detect" and try again.
You can Test your connection Speed here.
A: When some newly released movies are still in theater, a low quality version is released in vcd format. For some viwers who don't want to wait for the dvd release that can take even few weeks sometimes we upload the vcd print movies.
As soon as the dvd is releaded for that movie, we will upgrade the movie to the dvd quality print. If you want to watch only DVD quality movies, please ignore all the "vcd" marked movies and wait for the DVD upgrade. The "vcd" mark will be removed
as soon as we upgrade the move to DVD quality print. For some movies, DVD sometimes can be released by the production company after 1 week, but for some popular movies it can take up to few weeks.
A: Just Log out and Login again. You should see active subscription if your payment was successful. Contact customer service if you still see "No subscription".
A: Bwcinema only accept Visa, MasterCard Credit/Debit cards. We do not allow Paypal or any other payment processor. Transactions will take place in our 128 bit SSL secured server.
A: Your login session might have expired if you have been logged in for last 1 hr. Please log out and log in again. If you still see "Ready" message, follow the instructions below:
Please check the browser cache setting. Follow the image from the link below to set it
properly. Free up some of your hard drive space if it's almost full(this is not
the same as clearing browser cache). Click on the tools > Internet Options
and then follow the instructions on the image. Try to use IE browser if you are
currently using something else.
Click here to see Cache setting image
If the problem is still there .try the solutions below: ( try the next one if the current one doesn't work.)
Solution 1: (XP & Vista)
If you follow all the instructions above and still having the same problem that might be caused by Vista video driver. Please see Q.15 from FAQ page then. Also make sure you have all the latest service packs & hotfixes installed in your PC. Missing those service packs can cause this problem too.
Solution 2: (XP & Vista)
Open windows media player, go to tools> Options.Then Go to Networks tab. There uncheck all the protocols except http. Click ok, then log out & close the browser. Restart the PC and try to stream movies again.
Solution 3: (only for Windows Vista)
Please disable the Account user conrol from your Vista control panel. Use method #4 as it's the easiest way.
For Windows Vista Account User Setting --- Click Here
A: If you can log in, you can change from the home screen after you log in. Click on the link "Change Password"
If you forgot your password or the password isn't working, you can reset the password from login page by clicking on "Forgot Password" link. You will
receive the password reset link in your registered email. Please check spam folder too in case you haven't received the email with in few minutes.
A: You can click on "Buy Subscription" link after you login. If you already have a subscription, you can still purchase a new subscription. The remaining days from the
previous subsription will be added to the newly purchased subscription.
A: Sometimes you will have to wait 8/10 seconds after you
start the movie to make it work. Double click should work after that time. Flash player & Html5 player both have a full screen icon at the
bottom right corner of the player. To get to the normal window size, press "Esc" button on your keyboard.
A: You have to enable your cookie for our site. To do so,
in IE , go to "tools" from an IE window. Then go to "Internet Options". Then
"Privacy". Pull down the slider to "Medium"(Not Medium High) for the setting.
If it's already in Medium, then click on advanced, click on "override automatic
cookie handling" and also on "always allow session cookie".
A: If you are using Windows Vista, you might have this problem because of your video card driver bug for the vista version.
Please follow the instruction below.
Go to start and then click on "All programs" and then on Windows Update. When this opens you can see if there are any updates and if there are then please download and install....Now after you have done this go back to Windows Updates and click on check for updates from the left menu to make sure there is no more updates to install. Restart your PC and it should solve the problems.
If the above solution doesn't work, you should upgrade your video card driver. Go to the video card company's website and upgrade the driver from there. If you have intel video card the links below might be helpful.
How to identify your graphics/video driver version:
To Identify Video Card Driver Click Here
If that's intel video graphics card, you can download from the link below.
Intel Driver Upgrade
If you are using Windows XP, try the following:
You should open the windows media player and go to tools>Options>Performance tab.
There click on the "restore default" button at the bottom of the screen. If that button is disabled ,
your setting is already in default setting.
A. Old movies with Windows media video format contents can be streamed in Chrome browser only at this moment with IE Tab Chrome Extension.
Please visit the link above and click on "Add to Chrome" button. After installation is completed, you will see a small Internet Explorer icon at the right-top corner of the browser. Click that icon & an Internet Explorer like browser tab will open. You will have to open www.bwcinema.com in IE Tab's address bar (not Chrome browser's default address bar)
from that Tab and you will be able to stream the old movies.
You can cast Bwcinema movies from iOS or Android devices (iphone/ipad,
android phones or tablets) to any smart TV, by using the App Tubio.
install Tubioon your mobile device or tablet. Connect to your TV by clicking
the icon from the right-bottom corner of the app. Once connected, you can
go to bwcinema.com
from the app's browser (main view is the browser) and play a movie. As long
the player is selected as "iOS/Android player (html5)" from Bwcinema player
page's drop-down menu, you can watch the movie on your TV. Mobile Device
& TV(or any device you want to play the movie on) must be connected to
the same Internet connection (Wifi or Direct LAN)
You can control the movie (pause, seek any point in the movie, stop etc)
from the Tubio app too. The basic app with little bit of AD showing is
A: Click on the "Contact us" link from the homepage, and
inform us about your problem. We will reply at our earliest convenience.